Order Processing Time

All jewelry orders are processed within 1-3 business days after payment confirmation. We strive to ensure speedy and efficient processing for every order to minimize your waiting time.
Please ensure all checkout details (including shipping address, contact information, and jewelry specifications) are correct to prevent processing and delivery delays.

Shipping Fees

Shipping fees are automatically calculated at checkout based on your shipping location, order weight, and jewelry packaging requirements. Some orders may qualify for free shipping (specific conditions will be clearly stated on our website).
All applicable shipping fees will be clearly displayed before you complete your purchase, so you can review and confirm the cost in advance.

Shipping Areas

During checkout, you can select your preferred shipping location from the available options. We offer international shipping to most regions, and availability will be indicated during the checkout process.

Potential Delays

Please note that shipping times may be affected by unforeseen factors, including but not limited to pandemics, extreme weather conditions, customs clearance delays, or deliveries to remote regions.
If any known delays occur, we will notify you promptly via email and work diligently to resolve the issues as quickly as possible. Your patience and understanding in cases of unforeseen delays are greatly appreciated.

Address Specifications

Please provide a complete, accurate shipping address and valid postal code during checkout. This includes detailed street information, building number, and contact phone number (if required).
Failure to provide correct address details may result in unsuccessful delivery attempts, returned packages, or additional fees, for which we will not be liable.

Tracking Information

Once your jewelry order is shipped, we will send a shipping confirmation email containing detailed tracking information to the email address you provided during checkout.
You can use the provided tracking number to check the shipment status at any time and stay informed about the estimated delivery time.

Delivery Confirmation

To ensure the safe receipt of your jewelry, we require a signature upon delivery. Please ensure someone is available at the specified shipping address to receive and sign for the package.

Shipment Packaging

All jewelry items are carefully and securely packaged with anti-collision, anti-tarnish, and moisture-proof materials to ensure they arrive in perfect condition.
If you have special packaging requests (e.g., gift packaging for jewelry), please note your requirements at the time of order placement, and we will do our best to accommodate them (additional fees may apply).

Contact Information

For any questions or concerns regarding your shipment (including tracking, delays, or packaging), please contact us via email. Our customer service team will assist you promptly.

Customs Duties

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country’s customs authorities. These fees are the sole responsibility of the recipient.
We recommend that you familiarize yourself with the customs regulations and potential charges of your country prior to placing an order to avoid unexpected costs.

Changing Shipping Details

If you need to change your shipping information (e.g., address, contact number), please contact us immediately after placing your order.
We cannot guarantee that changes can be made once the order has entered the processing or shipping stage, so quick action is essential.

Shipping Providers

We collaborate with reputable international shipping carriers to ensure the safe and timely delivery of your jewelry. The carrier will be selected based on your shipping location and order specifics.

Order Cancellation

If you need to cancel your order, please contact us prior to the order being shipped. Once the order has been dispatched, cancellation will no longer be possible.

Out-of-Stock Items

In the rare event that a jewelry item you ordered is out of stock after purchase, we will notify you via email within 2 business days and provide alternative solutions.
Available options include backordering the item (if restocking is planned), exchanging it for a similar jewelry product, or processing a full refund.